Platform Demo — Field Services
Emergency call at 11pm.
The platform dispatches before you're dressed.
Technician dispatched, customer notified with ETA, job costed, and review request queued — from one after-hours call.
See the cascade →No hot water, pipes might be frozen The Cascade
Seven products. One continuous pipeline.
Each step feeds the next. No manual handoffs. No information lost between systems.
Triggers emergency dispatch protocol. Identifies the on-call technician, calculates drive time to 47 Oak Street, and sends the customer an automated ETA notification with the technician name and estimated arrival window.
Calculates job cost with after-hours premium applied. Pulls historical pricing for frozen pipe repairs in the service area. Pre-authorizes the estimate so the technician can begin work on arrival without waiting for approval.
Identifies Jennifer Walsh as a first-time customer. Flags acquisition opportunity — emergency calls that resolve well convert to recurring service contracts at 3x the normal rate. Tags for follow-up service agreement offer.
Builds the automated notification sequence: ETA confirmation, "technician is 10 minutes away" alert, arrival notification, and completion confirmation with invoice. All messages pre-drafted and triggered by technician GPS status.
Logs the emergency response time for licensing compliance. Records the full chain — call received, dispatch triggered, technician en route, arrival — meeting the response time requirements for the service license.
Queues a review solicitation for 24 hours after job completion. Emergency calls that resolve quickly generate the highest-rated reviews. The timing and channel are staged for human approval before sending.
Aggregates all overnight operations into a morning summary. Owner wakes up to: jobs dispatched, revenue generated, response time metrics, customer acquisition flags, and review solicitations pending approval — all in one dashboard.
What Each Team Gets
Four teams. Zero manual work.
Every output is produced automatically. Staff approve — they don't assemble.
Technician
- ✓ Dispatch details with address, driving directions, and job scope
- ✓ Pre-authorized estimate so work can begin immediately on arrival
- ✓ Parts list based on historical data for similar repairs
Customer
- ✓ ETA notification with technician name and arrival window
- ✓ Real-time arrival alert when technician is 10 minutes away
- ✓ Completion confirmation with invoice and payment link
Owner
- ✓ Overnight summary — jobs dispatched, revenue, response time metrics
- ✓ Customer acquisition opportunity flagged for follow-up
- ✓ Review solicitation queued and ready for approval
Office
- ✓ Job costing with after-hours premium calculated
- ✓ Payment processing ready — invoice generated automatically
- ✓ Compliance log with full response time documentation
"An 11pm phone call became a dispatched technician, a notified customer, a compliant response record, and a queued review request — before the owner finished getting dressed. That's field service on an operating system."
See this running for your service business
60-minute discovery call. We'll walk through a live cascade on your dispatch workflow and show every output.
Book a Discovery Call